FAQs
Is my online payment secure?
Yes, we use Shopify to process your payment which is PCI level 1 compliant, meaning it adheres to the highest standard of payment processing.
Find out more about Shopify’s PCI compliance here. (Link: PCI Compliant Hosting Provider, Web Hosting Service by Shopify. Shopping Cart & Ecommerce Software)
What payment methods are available?
Express checkout is available using the following payment methods:
Paypal
Google Pay
Shop Pay
Apple Pay
If you wish to pay via debit or credit, select your basket and proceed to check out.
You will then need to create an account and proceed through to information, shipping and payment.
What are the shipping methods?
Royal Mail 48 hour Tracked - £3.75
DPD next day (Monday – Friday) £4.99
Do you ship outside of the UK?
We do not currently ship outside of the UK but this is something we are in the process of improving for the future.
How can I add a discount code?
Checking out on a mobile or tablet:
You will find the discount code option under ‘show order summary,’ enter your discount code in the box provided.
Checking out on a desktop:
You will find the discount code to the right of your screen, enter your discount code in the box provided.
Can I return unwanted products?
Shu Da offers free 30 day returns on unwanted purchases. If you wish to return your item, please go to our returns portal and fill in the returns form. You will need your invoice number and style number to complete the form which can be found on your dispatch note.
You will be refunded immediately when the item returns back to our warehouse.
Can I exchange my item?
We do not currently offer exchanges. If you wish to change your purchase please return your item and re-purchase.
I have received a faulty or damaged item, how can this be resolved?
In the event you have received a defective item, please contact us via email: info@shudaliving.com and we will work to resolve this as soon as possible.
Please make sure to include the following information:
Your order number
Your name
A description of the damaged item
Photographic evidence
Size Guide
Our Shu Da size guide is outlined here: Size guide
We recommend if you are in between sizes or have wider than average feet to size up!
I've received my Shu Da's and they feel a little snug, is this normal?
Don’t worry, they are meant to! It is common for your Shu Da’s to feel a little snug when you first start wearing them. We use plush faux fur to line your slippers, which when brand-new, will make the fit feel slightly tighter than usual. You will need to allow time for the slipper and lining to mould to the shape of your foot, and the faux fur lining will compress a little after some wear for a looser fit.
How can I wash my Shu Da slippers and trainers?
We always recommend using the gentlest cleaning methods you can to clean your Shu Das, which is why we do not advise machine washing. We recommend dusting off dry soil and dirt with a soft brush and using a damp cloth and gentle soap to remove any dirt or grit.
If for any reason your Shu Da slippers need to be put in the washing machine we recommend putting them on a delicate wash setting.
You can find more information on how to clean your Shuda’s here ( How to Clean your Slippers | 4 Top Cleaning Tips | Shu Da Lifestyle – Shu Da Living)
How durable are Shu Da slippers?
Very durable! Shu Da slippers are designed in the UK by our team of footwear experts using high-quality materials to ensure they withstand the everyday wear required of slippers.
All Shu Da slippers feature a durable, hardwearing outsole which makes them suitable for both indoor and outdoor use.
Are replaceable insoles available?
Yes! We want you to get the most out of your Shu Da's as possible, so why not only replace the insoles rather than the whole slipper. You can buy replacement insoles that are compatible with all our slippers in men and ladies sizes.
Where are Shu Da slippers made?
Shu Da's main slipper production is done in China. We often get asked, 'if we are a sustainable footwear brand then why do we manufacture in China?'
China are in fact leading the way in terms of sustainable technologies, from recycled materials to developing advanced bio-based materials like sugarcane and algae bloom that can be used to make footwear. This gives us a broad range of eco-friendly materials to use in our slippers which simply aren't available in Europe or closer to home at the moment. That being said, as a brand we are conscious of trying to reduce our carbon footprint, so in April 2023 we are launching our first 'Made in Spain' footwear collection, with the goal to manufacture more collections in Spain in the future as technologies develop.